Calculate your Net Promoter Score and compare it to industry benchmarks. Free and instant.
Customers who rated you 9 or 10 out of 10
Customers who rated you 7 or 8 out of 10
Customers who rated you 0-6 out of 10
You're on the right track but there's opportunity to improve.
Score: 9-10
Your biggest fans. They love your product/service and actively recommend it to others.
Score: 7-8
Satisfied but not enthusiastic. Vulnerable to competitors offering better value.
Score: 0-6
Unhappy customers who might damage your brand through negative word-of-mouth.
Don't let bad experiences fester. Reach out within 24 hours to understand what went wrong and how you can fix it.
Passives are satisfied but not excited. They're the easiest group to move up the scale with small improvements.
Your promoters are already happy. Now turn that love into social proof that helps you grow.
NPS is a trend, not a one-time measurement. Track it monthly or quarterly to see if your improvements work.
Calculate the revenue impact of collecting testimonials.
Generate custom email templates to request testimonials.
Turn your NPS promoters into public testimonials.
Audit your website for all trust signals, not just testimonials.
High NPS means you have happy customers. Now capture their stories and use them to convert more visitors.
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